Terms & Conditions

Agreement

Using our website and services

By using this website, contacting Cuba Te Espera, or requesting a service, you agree to these Terms & Conditions. If you do not agree, please do not use the website or request services through us.

Cuba Te Espera is a family-owned business serving Cuban families in Miami and across the United States with travel, package, document, consulting inquiry, remittance-related, and family-support services.

Service requests

Availability, pricing, and processing times

• Service availability, prices, schedules, routes, processing times, requirements, and options may change at any time.
• Information shown on the website is provided for general guidance and may need to be confirmed by phone, WhatsApp, email, or in person.
• A service request is not final until our team confirms availability, required information, payment details, and any applicable provider rules.
• Estimated processing times are estimates only and may be affected by third-party providers, government agencies, airlines, shipping partners, holidays, weather, demand, or other circumstances outside our control.

Customer responsibility

Information you provide

• You are responsible for providing accurate, complete, and current information for any service request.
• You are responsible for reviewing names, dates, travel details, addresses, documents, phone numbers, and other information before submission or payment.
• Delays, denials, extra costs, missed travel, package issues, or rejected requests may occur if information is incomplete, inaccurate, late, or not provided in the required format.
• You must have permission to provide information or documents for another person.

Payments

Fees, deposits, and refunds

Payment terms vary by service. Some services may require full payment, a deposit, provider fees, government fees, shipping fees, taxes, or other charges before work begins or before a reservation is confirmed.

• Fees may be non-refundable once a service has started, documents have been submitted, a booking has been made, or a third-party provider has charged a fee.
• Refund eligibility depends on the service, provider rules, timing, and the reason for cancellation or change.
• Chargebacks, returned payments, or unpaid balances may delay or cancel service requests.

If you believe there is a billing error, please contact us first so we can review the transaction, service status, provider confirmation, and any available documentation. If a bank claim or chargeback is opened, we may pause the related service request or account activity while the issue is reviewed.

Promotions

Offers and promotions

From time to time, Cuba Te Espera may offer promotions, discounts, package prices, or limited-time service offers. Promotions may have separate terms, expiration dates, availability limits, route restrictions, service restrictions, or provider requirements. A promotion is valid only when confirmed by our team or clearly published by Cuba Te Espera.

Travel and providers

Third-party services

Some services may involve airlines, charter operators, vehicle providers, package carriers, payment processors, government agencies, consular systems, immigration or passport systems, and other third parties. Cuba Te Espera may help coordinate or submit information, but third-party rules and decisions may apply.

• Airline schedules, routes, baggage rules, cancellations, delays, and travel requirements are controlled by the applicable airline or travel provider.
• Package delivery timing, restrictions, inspections, loss, damage, or customs-related issues may be affected by carriers, authorities, or destination conditions.
• Government, consular, passport, immigration, and document decisions are made by the applicable authority, not by Cuba Te Espera.

Documents and consulting

No legal representation unless separately agreed

Information on this website and communications with our team are for service inquiry, document preparation support, travel support, and practical coordination. Unless separately agreed in writing with a properly authorized professional, Cuba Te Espera does not provide legal representation, legal advice, or attorney-client services.

For immigration, residence card, passport, consular, or government-related matters, final eligibility, acceptance, processing, and decisions depend on the applicable official agency or system.

Website content

Accuracy and website use

• We try to keep website information accurate, but we cannot guarantee that all information is complete, current, or error-free at all times.
• You may not misuse the website, attempt unauthorized access, interfere with website operation, copy content for improper use, or use the website for unlawful activity.
• Website text, images, design, and branding are owned by or licensed to Cuba Te Espera unless otherwise noted.

Acceptable use

Prohibited activity

You agree not to use our website, communications, or services for fraudulent, abusive, illegal, commercial resale, misleading, or harmful purposes. We may refuse, pause, or cancel service if we believe a request involves inaccurate information, unauthorized use of another person's information, suspected fraud, unlawful activity, abuse of our team, or misuse of our website or services.

Communications

Calls, emails, WhatsApp, and text messages

By contacting us or requesting a service, you authorize Cuba Te Espera to communicate with you using the contact information you provide, including phone, email, WhatsApp, and text message, for service-related updates, questions, confirmations, payment matters, document requests, and customer support.

If you opt in to promotional communications, you may later ask us to stop sending promotional messages. For SMS/text messages, you may reply STOP when that option is available, or contact us directly at info@cubateespera.com or +1 (305) 260-4533. Message and data rates may apply.

Service operation

Suspension, maintenance, and interruptions

We may temporarily suspend or limit website features, communications, or services for maintenance, security, provider outages, system issues, availability changes, payment review, suspected misuse, or circumstances outside our control. We will try to reduce inconvenience when possible, but uninterrupted access is not guaranteed.

Feedback

Suggestions and customer comments

If you send us suggestions, ideas, reviews, comments, photos, or other feedback, you allow Cuba Te Espera to use that feedback to improve, operate, and promote our services, unless a separate written agreement says otherwise. We will handle personal information according to our Privacy Policy.

Limits

Limitation of responsibility

To the fullest extent permitted by law, Cuba Te Espera is not responsible for indirect, incidental, special, consequential, or punitive damages related to website use, third-party provider actions, delays, cancellations, government decisions, incomplete information, or circumstances outside our reasonable control.

Nothing in these terms limits rights that cannot be limited under applicable law.

Termination

Refusal or cancellation of service

We may refuse, pause, cancel, or terminate a service request or website access if these terms are violated, if required information or payment is not provided, if a provider cannot complete the service, if fraud or misuse is suspected, or if continuing the request would create legal, safety, operational, or compliance concerns.

Termination or cancellation does not remove obligations that arose before the request ended, including unpaid balances, provider fees, document responsibilities, or completed service charges.

Privacy

Your information

Our collection and use of personal information is described in our Privacy Policy. Please review it to understand how we handle customer information.

Contact

Questions about these terms

If you have questions about these Terms & Conditions or a service request, contact our team.

Updates

Changes to these terms

We may update these Terms & Conditions from time to time. When we make changes, we will update the date shown at the top of this page.