Overview
Information we collect
We collect information that helps us answer questions, prepare service requests, coordinate travel or logistics, and communicate with customers.
- Contact details such as name, phone number, email address, and mailing address.
- Travel and service details such as destination, dates, passenger information, package details, vehicle needs, or document-service requests.
- Documents or images you choose to send for consular, immigration consulting, passport, residence card, package, travel, or other service inquiries.
- Payment or transaction information when needed to complete a service, which may be handled directly by us or by trusted payment providers.
- Messages, phone calls, WhatsApp communications, emails, and other information you provide when contacting our team.
- Basic website information such as pages visited, browser type, device information, and general usage data.
Personal information
What we consider personal information
We treat personal information broadly. It can include public contact information, such as your name, address, phone number, or email, as well as non-public or sensitive information, such as date of birth, identification numbers, passport or residency-card information, Social Security number, payment details, transaction history, or documents you provide for a service request.
Sources
How we collect information
- Directly from you when you call, visit, email, send WhatsApp messages, complete forms, or request a service.
- From documents, photos, IDs, travel details, package details, payment information, or other materials you choose to provide.
- From another person acting with your permission, such as a family member helping coordinate a service.
- From service providers, payment processors, travel partners, shipping partners, government or document systems, and other parties involved in a request.
- Automatically from basic website tools that help us understand site usage and maintain performance.
Use
How we use information
- To respond to inquiries and provide customer support.
- To review, prepare, coordinate, or complete the services you request.
- To contact you about service details, required information, availability, payment, or updates.
- To improve our website, services, communication, and customer experience.
- To maintain business records, prevent fraud, protect our company, and comply with applicable obligations.
Sharing
When information may be shared
We do not sell personal information. We may share information only when needed to provide services, communicate with you, or operate our business.
- With service providers, vendors, travel partners, shipping partners, vehicle providers, payment processors, or technology providers.
- With government, consular, immigration, travel, or document-related systems when required for a service you ask us to help with.
- With professional advisors, legal authorities, or other parties if needed for safety, fraud prevention, legal compliance, or protection of rights.
- With another party if you ask us or authorize us to share information for your service request.
| Reason for sharing |
Do we share? |
Can you limit it? |
| Everyday business purposes, such as processing requests, payments, travel services, package services, document support, customer service, fraud prevention, records, or legal compliance. |
Yes |
Usually no, because this sharing may be needed to provide the service. |
| Service providers or partners needed to complete a request, such as payment processors, travel providers, shipping partners, vehicle providers, or document-related systems. |
Yes |
Usually no, if the sharing is required for the requested service. |
| Marketing our own services to you. |
Limited |
You may ask us to stop non-essential promotional communications. |
| Marketing by non-affiliated third parties. |
No |
Not applicable because we do not share for this purpose. |
| SMS/text opt-in data and consent. |
No |
We do not share SMS opt-in data or consent with third parties for marketing. |
Sensitive information
Documents and personal details
Some services may involve sensitive information, such as identity documents, travel documents, passport information, residency-card details, Social Security numbers, birth details, family information, or other personal records. Please send sensitive information only when our team requests it for a specific service.
We use this information only for the service inquiry or request you are working on with us, unless another use is required or permitted by law.
Financial and remittance information
Payment, transaction, and transfer-related details
Some services may require payment, transaction, recipient, sender, identity, or account-related details. If remittance or money-transfer options are available, additional identity verification, provider rules, anti-fraud review, or legal requirements may apply. We collect and share this information only as needed to review, process, confirm, or support the service request.
Communications
SMS, WhatsApp, calls, and email
We may use the contact information you provide to send service updates, request missing information, confirm appointments or transactions, answer questions, and provide customer support. If you opt in to promotional messages, you may ask us to stop. For SMS/text messages, reply STOP when available or contact our office. Message and data rates may apply.
SMS/text opt-in data and consent are used for communication with Cuba Te Espera and are not shared with third parties for their marketing.
Website
Cookies and third-party links
Our website may use basic cookies or similar technologies to help the site function, improve performance, or understand general website usage. Our website may also link to third-party websites, platforms, payment providers, WhatsApp, travel providers, government websites, or other services. Their privacy practices are controlled by their own policies.
Protection
How we protect and retain information
We use reasonable administrative, technical, physical, and organizational measures to protect customer information. These may include limiting access to team members or service providers who need the information, using secure systems where available, maintaining internal procedures, and reviewing how sensitive information is handled.
No website, email, messaging app, phone call, or storage system can be guaranteed to be completely secure. Please send sensitive information only when our team requests it for a service.
We keep information for as long as needed to provide services, maintain records, respond to questions, comply with obligations, resolve issues, and operate our business.
Your choices
Access, updates, and questions
You may contact us to ask about your information, request corrections, update your contact details, or ask us to stop using your information for non-essential communications. We may need to verify your identity before responding to certain requests.
Updates
Changes to this policy
We may update this Privacy Policy from time to time. When we make changes, we will update the date shown at the top of this page.